Chatbot Standard

An official website of the state of North Dakota. Here's how you know

The .gov means it's official.Official North Dakota websites will end in .gov. Before sharing sensitive information, make sure you're on a government site.

The site is secure.The https:// ensures that you're connecting to the official website and that any information you provide is encrypted and sent securely.

Medium

Purpose

Standardize the solution to provide the enterprise with the ability to provide a chatbot solution.

Standard

Azure Bot Services from Microsoft; will be used to fulfill chatbot needs.

Definitions

Chatbot - A chatbot is software used to conduct an on-line chat conversation without direct a human agent.

Scope

This standard applies to all executive branch state agencies including the University Systems Office but excluding other higher education institutions, i.e. campuses and agricultural and research centers.

Statement of Commitment

North Dakota's CIO/CTO directs that IT Policy be created to establish statewide information technology policies and standards as defined within ND Century Code (Chapter 54-59-09).

Non-Compliance

Non-compliance with this standard shall be reported to the Office of the State Auditor.

Revision Number: 1
Revision Date: 2021-05-12
Effective Date: 2021-05-12
Last Reviewed: 2024-09-13
Number: POL0020190