Executive Summary from CIO
Over the past year, NDIT has continued to evolve, delivering on the promises, while charting new paths to enable North Dakota's success. The 2023-2024 fiscal year was marked by tangible progress in our mission to be a trusted business partner through frictionless technology. Building upon the foundation laid in previous years, NDIT has amplified its impact, demonstrating resilience, adaptability, and a commitment to innovation.
We’ve fostered strategic partnerships that align IT with the broader goals of our state. With citizen-focused initiatives and employee-centric improvements, NDIT continues to redefine how technology serves North Dakota.
Greg Hoffman - Chief Information Officer
This year, we strengthened operational rhythms, optimized resources, and elevated the service desk’s quality through feedback-driven improvements, all while remaining steadfast in our people-first culture. Whether enhancing collaboration with our partners or ensuring that every technology interaction is frictionless and secure, NDIT’s efforts have set the stage for transformative progress.
As we reflect on the past year, we see the clear imprint of our vision from the 2022-2023 report coming to life. We are not only trusted partners but strategic enablers, delivering value to our partners and creating a more innovative and secure digital ecosystem for North Dakota.
NDIT's vision for 2023-2024 is to build on innovation, adaptability, and collaboration that has become the cornerstone of our organization. Looking forward, our mission continues to be delivering the Best Government Experience through frictionless technology that is aligned with the dynamic needs of North Dakota.
In this next chapter, we are committed to scaling the transformative work that has already begun. Through strategic priorities such as Whole-of-State Cybersecurity, workforce development, and the optimization of IT operations, we aim to strengthen trust, transparency, and value in every partnership. Our efforts to incorporate data-driven insights will position NDIT as a proactive, innovative partner delivering impactful, citizen-centered services.
We envision a future where technology acts as a seamless enabler, reducing barriers and improving outcomes for both state employees and citizens. This future is driven by a culture of continuous improvement and collaboration, with a focus on operational excellence.
Together, we will continue to build a resilient, secure, and innovative North Dakota, ensuring that technology is not just a support system but a catalyst for positive change.