Service Management Updates

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Medium

Past Updates:

NDIT Self-Service Portal Enhancements (Q3 '23).
MS Team Integration with ServiceNow (Q2 '23).
Enhancements to Email/Collaboration Tools service request to accommodate House Bill 1528 (Q2 '23).
Fix NDGOV & Peoplesoft service requests to recognize when business partners input comments (Q2 '23).
A single approval for service requests if the manager and department approver is the same person (Q4 '22)

Future Updates:

Offboarding service request (Q3 '23).
Enhancements to NDGOV User ID for transfers & rehires (Q3 '23)